CHAT

AECI CHAT:

Our all-in-one live chat app that puts you in one-on-one contact with a Society representative –
Mondays to Fridays from 8:30 to 16:00.

WHAT CAN YOU DO WITH AECI Chat?

  • Clarify simple enquiries without having to call Customer Services or sending e-mails.
  • Ask benefit and/or claims-related questions.
  • Attach documentation (even claims) to a message and forward it directly to the consultant.
  • Send a photo of any document as an attachment.
  • View an electronic version of your membership card.

HOW TO GET AECI Chat

Smartphones

The AECI Chat functionality is currently available on Android and Apple iOS, platforms. Simply download AECI Chat free from http://mobile.cellfind.co.za/MobiApp/dl/aecichat, or search AECI Chat via your mobile app store and start chatting!

Desktop computers and laptops

This service is also available to registered users in the logged-in zone on the AECI Medical Aid Society website by clicking on the AECI Chat widget/icon.